This policy explains how [COMPANY NAME LTD] (“we”, “us”) collects and uses personal data when you use this website. We are the data controller. Contact: hello@ozella.co.uk. Last updated: [DATE].
What we collect
Account details (name, email, password), order and delivery details (address, phone, items purchased), payment details (processed by our payment provider, and we never see or store full card numbers), correspondence with customer service, and technical data such as IP address and analytics events.
How and why we use it
To create and manage your account (if you choose to open one) and process orders (performance of a contract); to send service emails such as order confirmations (performance of a contract); to send marketing emails where you have opted in (consent, and you can unsubscribe at any time); to improve the site and prevent fraud (legitimate interests); and to meet legal obligations such as tax record-keeping.
Who we share it with
Service providers who help us run the business: our hosting provider (Hostinger), payment processors, delivery carriers, and email providers. They process data only on our instructions. We do not sell personal data. Where providers process data outside the UK, we ensure appropriate safeguards are in place.
Retention
Order records are kept for 6 years for tax purposes. Account data is kept while your account is active and deleted or anonymised on request or after prolonged inactivity.
Cookies
We use essential cookies to run the shop (for example, your basket) and, with your consent, analytics cookies to understand how the site is used. You can control cookies through your browser settings.
Your rights
Under UK GDPR you have the right to access, correct, delete, restrict or object to our processing of your data, and to data portability. To exercise any right, email hello@ozella.co.uk. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).
