Delivery
We deliver to mainland United Kingdom. Delivery is charged at a flat rate of £3.95 per order and is free on orders over £60. Orders are dispatched from our UK warehouse and typically arrive within 2 to 3 working days of dispatch. You will receive a confirmation email with tracking once your order ships.
Your right to cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of receiving your goods, and a further 14 days to return them once you have told us you wish to cancel. To cancel, email us at hello@ozella.co.uk with your order number.
Returns
For hygiene reasons, cosmetics, skincare and fragrance can only be returned if unopened, unused and with any protective seal intact. This does not affect your right to return faulty, damaged or misdescribed items, which we will refund or replace in full including delivery costs.
Return postage for change-of-mind returns is your responsibility. We recommend a tracked service, as items remain your responsibility until they reach us.
Refunds
Once your return is received and inspected, we will refund the original payment method within 14 days, including standard delivery charges where the whole order is returned. We may reduce the refund where goods show handling beyond what is necessary to establish their nature and characteristics.
Faulty or incorrect items
If anything arrives damaged, faulty or not as described, contact us at hello@ozella.co.uk within 30 days for a full refund, repair or replacement under the Consumer Rights Act 2015. Nothing in this policy affects your statutory rights.
